Who cam I file a complaint with.

[TRM]

I tried to order the engine 5 this morning and in the end I got charged on my visa and still have a nag page from steam saying there was a problem I need to complete the purchase.  Please note the transaction is complete as far as visa is concerned,  steam was paid !  Now all I need is a license and not the demo ....

 

[Josh]

Hi, thanks for your purchase.

The full Leadwerks product is a separate product from the trial version. It should appear in your Steam library. You can uninstall the trial version and install the full version now.

If the software does not appear in your library, please contact Valve. I don't have any information on specific transactions. But it sounds like you probably are trying to run the trial version still. The real version should be available on your Steam account. Sorry for any confusion!

[TRM]

23 minutes ago, Josh said:

Hi, thanks for your purchase.

The full Leadwerks product is a separate product from the trial version. It should appear in your Steam library. You can uninstall the trial version and install the full version now.

If the software does not appear in your library, please contact Valve. I don't have any information on specific transactions. But it sounds like you probably are trying to run the trial version still. The real version should be available on your Steam account. Sorry for any confusion!

Thank you, the demo is still active but I see no listing for the complete engine ..  I will go ahead and do as you say to remove the demo and then see what happens.  I think their billing form made a big mistake but getting any help from steam has not been one of their high points.   I think the engine is a very nice piece of work and well laid out.   I love that it contains just about all that is needed to get a game running much sooner than most 3d engines.  I hope you do well for all the hard work.

[Josh]

It should look something like this, but make sure you are viewing all apps, and not just the installed ones:

Please keep us posted!

[TRM]

39 minutes ago, Josh said:

It should look something like this, but make sure you are viewing all apps, and not just the installed ones:

Please keep us posted!

No luck at this point.  I talked with visa again and they told me to check back tomorrow to see if there is any change.  If it stays the same, I will ask for a refund.  Is it possible to purchase the engine direct from Leadwork's.    Steam support seems to be uninterested to know that their billing software can accept purchase even if the billing fails to finish but still shows as paid in the customers bank account.   They insist no money was received!!!   I find it hard to believe anyone can be charged and yet the purchase is not complete.  Must be some pretty ancient billing software, 

[Josh]

13 minutes ago, TRM said:

No luck at this point.  I talked with visa again and they told me to check back tomorrow to see if there is any change.  If it stays the same, I will ask for a refund.  Is it possible to purchase the engine direct from Leadwork's.    Steam support seems to be uninterested to know that their billing software can accept purchase even if the billing fails to finish but still shows as paid in the customers bank account.   They insist no money was received!!!   I find it hard to believe anyone can be charged and yet the purchase is not complete.  Must be some pretty ancient billing software, 

You can send the amount to the email address shown here via PayPal if you like, and I will send you a Steam key, but you might want to wait to see if this gets sorted out:
https://www.leadwerks.com/contact

[TRM]

Good to know.  I will know tomorrow.   Is PayPal the only choice or maybe Zelle or Visa.