Manromen Posted March 9, 2014 Posted March 9, 2014 Hi there, I'm writing here because I don't got a single answer to several mails I send to support at leadwerks.com and to orders at leadwerks.com. I pre-ordered Leadwerks 3.1 on Feb. 26 2014 and payed with paypal. My paypal account got immediately charged but my status was still payment in review - till now. Now the status is expired. I'm totally disappointed that I don't got a single answer from the support. Now I payed $199 for the pre-order and got nothing but an expired status. I still hope that I can get the Product, but it seems that I have to contact paypal for a refund. Regards Quote
Christian Clavet Posted March 9, 2014 Posted March 9, 2014 Hi, I've used my credit card on the 11th of January to pre-order. But I don't have that message and everything seem ok. Did you pay the balance of your Paypal account? Perhaps this is a problem with Paypal itself, have you contacted them? Quote
Manromen Posted March 9, 2014 Author Posted March 9, 2014 Hi Christian, thank you for your reply. Paypal is all fine - they charged my giro account right after one day. Paypal is balanced and it tells me that the payment was completed on Feb 26. If I just could get a hand on the Leadworks support, we could fiddle it out... Maybe they couldn't track the billing to the right order or something like that. Thanks anyway! Quote
YouGroove Posted March 10, 2014 Posted March 10, 2014 Should be some new forum section named : "Purchase Support " or "Payment support" As this should be first priority one. Quote Stop toying and make games
Josh Posted March 10, 2014 Posted March 10, 2014 Occasionally the PayPal connection will fail, in which case I have to go in and manually approve the transaction. This is what happened in your case. Steam is kind of nice from my end because all that kind of stuff is taken care of for me. Sorry for the delay. Quote My job is to make tools you love, with the features you want, and performance you can't live without.
Manromen Posted March 10, 2014 Author Posted March 10, 2014 Thank you very much! Now I'm happy and pretty sure that I'll buy the Android and iOS upgrades as well! Quote
Josh Posted March 10, 2014 Posted March 10, 2014 Android and iOS for 3.1 are not presently available. They will be added on Steam if there is significant demand there for them. Quote My job is to make tools you love, with the features you want, and performance you can't live without.
Manromen Posted March 10, 2014 Author Posted March 10, 2014 But, some day in the future there will be an Android and iOS version available (with C++ support)? I'm not in a hurry, I will work on some projects only in my spare time anyway. Quote
Josh Posted March 10, 2014 Posted March 10, 2014 I've got to focus on getting Linux and OSX running first. I generally do not give release dates or announce new things very far in advance. Quote My job is to make tools you love, with the features you want, and performance you can't live without.
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